Standard

SN-ISO/IEC TS 20000-5:2022

Jan 2022 Published

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Language English

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Abstract

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.The intended users of this document are:a) organizations that require support on how to implement an SMS;b) consultants and advisors who support an organization during SMS implementation.This document can be used together with the other parts of ISO/IEC 20000 series.

Document information

Standard from SN
Published: 18 January 2022
Edition: 1
Version: 1
Document type: TS
Pages
ISBN:

ICS 03.080.99
ICS 35.020
National Committee SN/K 163

Product Relations

Adopted from: ISO/IEC TS 20000-5:2022
Adopted from: ISO/IEC TS 20000-5:2022
Replaces: SN-ISO/IEC TR 20000-5:2013

SN-ISO/IEC TS 20000-5:2022

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