Standard

ISO/IEC TS 20000-5:2022

Jan 2022 Historical draft

Note: This standard has a new edition: ISO/IEC TS 20000-5:2022

Corrigendums and amendments are bought separately.

Language English

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Abstract

This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.

Document information

Standard from ISO
Published: 14 January 2022
Edition: 1
Version: 1
Document type: TS
Pages
ISBN:

ICS 03.080.99
ICS 35.020
ISO TC ISO/IEC JTC 1/SC 40

Product Relations

Adopted by: SN-ISO/IEC TS 20000-5:2022
Revises: ISO/IEC TR 20000-5:2013
Revises: ISO/IEC TR 20000-5:2013

ISO/IEC TS 20000-5:2022

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