Problems with access to standards We are currently experiencing issues accessing standards in the Global Subscription, such as API, ASTM, ASME, IEEE, and others. The issue is affecting multiple services internationally, and work is underway to resolve it.
Standard

NS-EN 15221-3:2011

Withdrawn

Note: This standard has a new edition: NS-EN 15221-3:2011

Preview

Corrigenda and amendments are bought separately.

Language
Services

Abstract

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories. This European Standard is applicable to: - FM in public and private organizations; - client organization and service provider relationships; - full range of facility products or facility services; - both types of service providers in FM (internal and external); - all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European Standard is applicable to business services (not consumer oriented). This European Standard does not: - replace the quality management systems of the client organization; - provide standard forms: - for performance and quality management systems (delivering a quality management system); - for defining requirements; - for a measurement tool; - for service level; - apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

Document information

  • Standard from SN
  • Published:
  • Withdrawn:
  • Edition: 2011-10
  • Version: 1
  • Document type: NAT
  • National Committee SN/K 226
  • ICS 03.080.01
  • ICS 91.010.20
  • ICS 91.040.01
  • ICS 03.080.99
  • ICS 91.140.01

Product Relations

Product life cycle