NS-EN 15221-3:2011


Corrigendums and amendments are bought separately.



This European standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories. This European standard is applicable to: - FM in public and private organisations; - client organisation and service provider relationships; - full range of facility products or facility services; - both types of service providers in FM (internal and external); - all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European standard is applicable to business services (not consumer oriented). This European standard does not: - replace the quality management systems of the client organisation; - provide standard forms: - for performance and quality management systems (delivering a quality management system); - for defining requirements; - for a measurement tool; - for service level; - apply to the certification of the quality system of Facility Management (covered by ISO 9001).

Document information

  • Standard from SN
  • Published:
  • Edition: 1
  • Version: 1
  • Document type: NAT
  • Pages
  • ICS 03.080.01
  • ICS 03.080.99
  • ICS 91.010.20
  • ICS 91.040.01
  • ICS 91.140.01
  • National Committee SN/K 4

Product Relations

  • Adopted from: EN 15221-3:2011, 0