Standard

NS-EN 15221-3:2011

Withdrawn
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Services

Abstract

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories. This European Standard is applicable to: - FM in public and private organizations; - client organization and service provider relationships; - full range of facility products or facility services; - both types of service providers in FM (internal and external); - all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European Standard is applicable to business services (not consumer oriented). This European Standard does not: - replace the quality management systems of the client organization; - provide standard forms: - for performance and quality management systems (delivering a quality management system); - for defining requirements; - for a measurement tool; - for service level; - apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

Document information

  • Standard from SN
  • Published:
  • Withdrawn:
  • Edition: 2011-10
  • Version: 1
  • Document type: NAT
  • National Committee SN/K 226
  • ICS 03.080.01
  • ICS 91.010.20
  • ICS 03.080.99
  • ICS 91.040.01
  • ICS 91.140.01

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