Standard

ISO 16355-1:2021

Historical draft

Note: This standard has a new edition: ISO 16355-1:2021

Preview

Corrigenda and amendments are bought separately.

Language
Services

Abstract

This part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

Document information

  • Standard from ISO
  • Published:
  • Edition: 2
  • Version: 1
  • Document type: IS
  • ICS 03.120.30
  • ISO TC ISO/TC 69/SC 8

Product Relations

Product life cycle