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SN-ISO/IEC TS 20000-5:2022

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This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.The intended users of this document are:a) organizations that require support on how to implement an SMS;b) consultants and advisors who support an organization during SMS implementation.This document can be used together with the other parts of ISO/IEC 20000 series.

Dokumentinformasjon

  • Standard fra SN
  • Publisert:
  • Utgave: 1
  • Versjon: 1
  • Varetype: TS
  • Products.Specs.pages
  • ICS 03.080.99
  • ICS 35.020
  • National Committee SN/K 163

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