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NEK ISO/IEC TR 20000-10:2013

Tilbaketrukket

Merknad: Denne standarden har en ny utgave: NEK ISO/IEC TR 20000-10:2015

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ISO/IEC/TR 20000-10:2013 provides an overview of the concepts and the terminology of ISO/IEC 20000. It establishes a common framework for helping organizations to understand the purpose of all the parts of ISO/IEC 20000 and the relationships between the parts. ISO/IEC/TR 20000-10:2013 is intended to become the authoritative source for definitions used in all the parts of ISO/IEC 20000. Terms defined in ISO/IEC/TR 20000-10:2013 will be removed from other published parts of ISO/IEC 20000 as they are updated. ISO/IEC/TR 20000-10:2013 identifies other documents that have relationships with ISO/IEC 20000-1:2011 and identifies common areas with related International Standards to aid the use and integration of multiple International Standards in organizations. ISO/IEC/TR 20000-10:2013 can be used by any organization or individual involved in the planning, design, transition, delivery and improvement of services using ISO/IEC 20000. More specifically, it: - defines the terms used in ISO/IEC 20000; - promotes cohesion between the parts of ISO/IEC 20000 by explaining the concepts and terminology used across all parts; - contributes to the understanding of ISO/IEC 20000 by clarifying the relationships between all the parts; - clarifies the possible interfaces and integration between the service provider's SMS and other management systems; - provides an overview of other International Standards which can be used in combination with ISO/IEC 20000; - identifies common areas between ISO/IEC 20000-1 and other International Standards. ISO/IEC/TR 20000-10:2013 describes the core concepts of ISO/IEC 20000, identifying how the different parts interact to support ISO/IEC 20000-1:2011. It also describes the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. ISO/IEC/TR 20000-10:2013 also explains the terminology used in ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

Dokumentinformasjon

  • Standard fra NEK
  • Publisert:
  • Tilbaketrukket:
  • Utgave: 1.0
  • Versjon: 1
  • Varetype: TR
  • Products.Specs.pages
  • ICS 03.080.99
  • ICS 35.020
  • National Committee ISO/IEC JTC 1/SC 40

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