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Standard

SN-CWA 17327:2018

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Language
Services

Abstract

This document provides the professional requirements in terms of knowledge, skills and competence of the general manager in the hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel regardless of its size or facilities and who safeguards the hotel's reputation and ensures the quality of the services provided.

Document information

  • Standard from SN
  • Published:
  • Edition: 2018-09
  • Version: 1
  • Document type: CWA
  • ICS 03.080.30
  • ICS 03.200.01
  • National Committee CEN/WS 094

Product Relations

  • Adopted from: CWA 17327:2018