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Standard

SN-CEN Guide 15:2012

Published
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Language
Services

Abstract

This Guide [see 3.6, e)] provides a methodology for developing generic or sector specific standards in the fieldof services, taking into account the needs and requirements of stakeholders, including consumers (2.7).This Guide is designed to support all those interested in or involved with developing standards in the area ofservices, whether public or private sector, business to business (2.3), business to government (2.5), businessto consumer (2.4) or government to the public (2.10), irrespective of their activity sector or sub-sector.This Guide helps identify in a systematic way topics that each service sector may like to consider for theirinclusion in the standard and also helps organise such information.This Guide also clarifies the interface of service standards with management systems (2.12) or legalrequirements and tackles other relevant aspects.

Document information

  • Standard from SN
  • Published:
  • Edition: 2012-02
  • Version: 1
  • Document type: GUIDE
  • ICS 01
  • National Committee CEN/CLC/Guides

Product Relations

  • Adopted from: CEN Guide 15:2012