Standard

ISO/IEC 20000-2:2019

Aug 2019 Historical draft

Note: This standard has a new edition: ISO/IEC 20000-2:2019

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Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1 Historical draft ISO/IEC 20000-2:2019/Amd 1:2020 Amendment from Publication date: Aug 2020 Version: 1 Pages: 1 Language: English Services: Read Online (No printing ), Printed and bound
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Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1 Historical draft ISO/IEC 20000-2:2019/Amd 1:2020 Amendment from Publication date: Aug 2020 Version: 1 Pages: 1 Language: English Services: Read Online (No printing ), Printed and bound
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Information technology — Service management — Part 2: Guidance on the application of service management systems — Amendment 1 Published ISO/IEC 20000-2:2019/Amd 1:2020 Amendment from Publication date: Aug 2020 Version: 1 Pages: 1 Language: English Services: Read Online (No printing ), Printed and bound

Abstract

This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

Document information

Standard from ISO
Published: 19 August 2019
Edition: 3
Version: 1
Document type: IS
Pages
ISBN:

ICS 03.080.99
ICS 35.020
ISO TC ISO/IEC JTC 1/SC 40

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Adopted by: NS-ISO/IEC 20000-2:2019
Revises: ISO/IEC 20000-2:2012
Revises: ISO/IEC 20000-2:2012

ISO/IEC 20000-2:2019

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